FAQs
Last updated: February 8, 2026
General Information
What is Omenzah.com?
Omenzah.com is a United States–based online store that sells women’s scarves directly to customers through its website.
Where is Omenzah.com located?
Our business address is 2424 W Sam Houston Pkwy S, Houston, Texas 77042, United States.
Who owns Omenzah.com?
Omenzah.com is owned and operated by Mark Williams.
Ordering
Do I need an account to place an order?
No. All orders are placed using guest checkout. Account creation is not available or required.
How do I know my order was placed successfully?
After checkout, you will receive an order confirmation email sent to the email address you provided.
Can I change my order after placing it?
If you need to make a change, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
Can I cancel my order?
Order cancellation may be possible if the order has not yet been processed. Please contact us promptly for assistance.
Payment
What payment methods are accepted?
Available payment methods are displayed during checkout. Payment options may change based on availability and operational needs.
Is it safe to pay on your website?
Payments are processed through secure third-party payment providers. Omenzah.com does not store payment card information.
Why was my payment declined?
Payment issues are usually related to the payment provider, bank, or entered information. Please contact your payment provider or try another payment method.
Shipping
Where do you ship?
We ship within the United States only.
How much does shipping cost?
Shipping is charged at a flat rate of $4.99 per order.
Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Order Cut-Off Time
Orders placed before 5pm (GMT-06:00) are processed the same business day. Orders placed after 5pm (GMT-06:00) are processed the next business day.
How long does delivery take?
After shipment, transit time is generally 3–7 business days. Estimated delivery time is usually 4–10 business days from the order date.
Do you provide tracking information?
Tracking information may be provided once an order has shipped, depending on the carrier used.
What if I entered the wrong shipping address?
Customers are responsible for entering accurate shipping information. If you notice an error, contact us immediately. Address-related issues are handled case by case.
Delivery Issues
What if my order shows delivered but I did not receive it?
If your order is marked as delivered but not received, please contact us as soon as possible so we can review the situation.
What if my package is delayed?
Delivery times are estimates and may be affected by carrier delays, weather, or other factors outside our control.
Returns and Refunds
Do you accept returns?
Yes. Returns are accepted within 14 days of delivery, subject to our Refund and Returns Policy.
What condition must items be in to qualify for a return?
Items must be unused, unworn, and returned in the same condition as received. Items received damaged or incorrect are also eligible for review.
How do I start a return?
Contact us within 14 days of delivery with your order details. Do not send items back without contacting us first.
Who pays for return shipping?
Return shipping is handled on a case-by-case basis. Instructions will be provided after your request is reviewed.
When will I receive my refund?
Once a return is received and inspected, refunds are processed within 10 business days. The time for funds to appear may vary by payment provider.
Product Information
Are your products exactly as shown in photos?
Product images are for reference only. Actual appearance may vary slightly due to lighting, screen settings, or manufacturing differences.
Are scarves new?
Yes. All products sold on Omenzah.com are new unless otherwise stated.
Emails and Communication
Will I receive emails after ordering?
Yes. You may receive emails related to order confirmation, shipping updates, or customer support communication.
Do you send promotional emails?
From time to time, operational or informational emails may be sent. Customers can contact us if they have questions about communications they receive.
Taxes
Is sales tax charged?
Yes. Sales tax is applied where required by law and is shown during checkout before payment is completed.
Customer Support
How can I contact you?
You can contact us using the following details:
Email: help@omenzah.com
Phone: +1(281) 932 8191
We are also present on Facebook, Pinterest, and YouTube for general communication.
When should I contact support?
You may contact us for questions about orders, shipping, returns, refunds, or general business inquiries.
If your question is not listed here, please contact us using the information above.